Water & Sewer Billing Office
Kelly Saenz, Water & Sewer Office Manager
P.O. Box 238, 203 S 5th St , Goshen, IN 46528
Phone: 574-533-9399 FAX: 574-533-6961
Hours: 8:00 a.m. – 5:00 p.m., Monday through Friday
The Goshen Utility Business Office walk-up counter (203 S. 5th St.) is open to the public during regular business hours, Monday through Friday from 8 a.m. to 5 p.m.
Map to the Water and Sewer Billing Office
Contact the Billing Office
Goshen Water & Sewer Utilities Billing Office has several easy ways to make your monthly Water & Sewer payments!
OFFICE PAYMENTS
We gladly take payments at our counter. You can pay with cash, check, money order, or debit/credit cards. A 3% convenience fee will be added to any transactions using a debit/ credit card. We also require a picture ID to use your debit/credit card.
24-hour Payment Drop Box
For your convenience the Water & Sewer Utilities Billing Office has a 24-hour payment drop box. It is located just south of the Utilities office in the alley behind the Police Department. PLEASE DO NOT DEPOSIT CASH IN THIS BOX. When paying by cash please go into the office during business hours.
Payments in the box before 8:00 a.m. Monday through Friday will be posted the same day.
EZ Pay Program
By completing a simple application, residents can have their monthly water/sewer bill automatically deducted from their checking or savings account. To receive an application, call 533-9399 or pick up one when visiting the Utility Office, 203 S. 5th St. There is no charge for this service.
NEW: e-billing and payments service
The City of Goshen has a new electric billing and payment service with Invoice Cloud. Utility customers can now create accounts, enroll in auto pay, schedule payments and go paperless. Click on the link below to register:
Water/Sewer Information
- Frequently Asked Questions
- Water meter replacement
- Lead-Safe inventory program
- Reemplazo de contadores de agua
- Boil Order Information
- New Customer Information
- Información Para Nuevos Clientes
- How to close your account
- Flat Sewer Rate Customer Information
- Sprinkler Meter Information
- Summer Sewer Break Information
- High Utility Bill Investigation
- Helping Organizations
- Account Holders Right to a Hearing
- Sprinkler Disconnect Form
Water/Sewer Ordinances
- Ordinance 4052, Water Meter Installation in Multiple Unit Buildings
- Ordinance 4290, Water Rates and Charges-2005
- Ordinance 4333, Sewer Regulations
- Ordinance 5106 Water Rates and Charges
- Ordinance 5107 Sewer Rates and Charges
- Ordinance 4613 Amending The Application Of Residential Summer Sewer
- Ordinance 4531, Building Line Repair Rates and Changes
- Ordinance 4922 Public/Private Water Sewer Construction
- Ordinance 5189 – Wastewater Pretreatment Standards and Requirements